Customer Service

We are pleased that you have visited our web site and hope you enjoy your visit. We want you to be an informed consumer and, therefore, we have listed helpful information and policies on this web site.

Questions about our products can best be answered by contacting the Tandy Leather store nearest you. Our experienced store managers and sales associates are ready to answer all your leathercrafting questions. To find the nearest Tandy Leather store, click here.

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Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.

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If you have set up an account at tandyleather.eu, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may contact the store listed on your order confirmation if you have questions regarding the status of your order.

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Tandy Leather accepts credit card payments.

Credit Cards
Tandy Leather accepts credit card payments using Visa and MasterCard. Your credit card will be authorized for the Estimated Total. Your credit card is charged the actual amount when your order is ready to be shipped. Unused authorized funds are usually released by your credit card provider 5-7 business days after order date. Your satisfaction is 100% guaranteed with our unconditional money back offer if not completely happy with your order.

Gift Cards
Tandy Leather Gift Cards have no expiration date or fees. They can be redeemed online (see below), in any Tandy Leather store or by phone. Please treat Tandy Leather Gift Cards like cash, as they cannot be replaced if lost, damaged or stolen.

When redeeming a Tandy Leather Gift Card at tandyleather.eu, a credit card number must be supplied.

To use Tandy Leather Gift Cards at tandyleather.eu, please fill your shopping cart. Proceed to the Review and Complete Your Order page.

In the Special Order Instructions, type “Please apply gift card [gift card number] to this order.”

Note: At this time, our website will not apply the gift card amount to your purchase in your shopping cart total. However, it will be applied to your invoice prior to processing your credit card.

If you wish to pay by a different method, please call the Tandy Leather store nearest you to place an order or to inquire about alternate payment methods.

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Tandyleather.eu accepts orders that ship to the United Kingdom, Europe and surrounding countries. You are responsible for any customs, duties or taxes imposed by your country. Tandy Leather will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country.

Russia: Due to Russian customs, orders shipped to Russia cannot exceed £100 and are limited to one order every fourteen days. Additionally, none of our carriers will deliver goods to private addresses in Russia.

For orders shipping to Australia and southeast Asia:
Order from www.tandyleather.com.au.

For orders shipping to the USA and non-European Countries:
Order from www.tandyleather.com.

For orders shipping to Canada:
Order from www.tandyleather.ca.

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Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.

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A confirmation email will be sent to you within minutes of placing your order. This confirmation will detail your order and provide contact information for the local store that will ship your order.

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Most orders are shipped from one of our store locations (usually the closest to the delivery address) within 24-36 hours. Delivery of your order to you will depend on where the order was shipped from and the delivery address. We offer expedited shipping on orders placed on weekdays by phone before 12 p.m. Call or email the Tandy Leather store nearest you for more details regarding expedited shipping.

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Tandy Leather intends to stock every item presented on tandyleather.eu. Exceptions to this will be items listed as Closeout or, in some cases, items that cannot be imported into the UK. Otherwise, we will always attempt to ship your order complete. However, situations occur where an item may be out of stock. In those situations, we will ship what we have in stock and request that you re-order the out of stock item at a later time. We apologize for any inconvenience this may cause.

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You may cancel your order at any time prior to shipment. Tandy Leather reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please contact the store listed on your order confirmation for cancellation details.

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Tandy Leather guarantees 100% customer satisfaction or your money back!

Before returning a product, call the Tandy Leather store shown on your invoice for technical support and product return instructions. Please note that you will be responsible for the costs of returning the items to us. We recommend you obtain a proof of postage which is free of charge at any post office.

If your invoice isn't available, call the Tandy Leather store closest to you for assistance. You can find our store locations here.

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Prices shown include VAT where applicable. Exempt customers will have the tax removed when they are invoiced.

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The estimated shipping rates on the Checkout/Payment page are based on the merchandise total of your order. We use estimates because it is not possible for us to know the exact shipping charge for your order until we know the total weight of your order, number of boxes needed to ship your order, and your address. Once your order has been filled, we charge the published shipping rate. For many of our customers, the actual shipping charge is less than the estimate. However, because we also ship oversized and liquid products, the actual shipping may be more in some cases. We will notify you before shipping your order if the actual shipping turns out to be substantially more than the estimate.

The receipt, enclosed with your order, will show the actual shipping/handling that was charged to your credit card.

Russian Orders: Due to UPS and TNT policies, we cannot ship to private addresses in Russia.

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Tandy Leather values customer comments about our products and service. If you would like to contact our home office, please:
Call: 817-872-3200
Email: tlfhelp@tandyleather.com
Mail: Tandy Leather
1900 SE Loop 820
Ft. Worth, TX, 76140

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